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The Quality Policy of I.F.A. Srl

IFA Srl is committed to achieving a Quality Policy directed at its own business development and to the satisfaction of the Client and their staff.
With this policy it is necessary to formalize the objectives and commitments to be achieved. The fundamentals for this choice are the following:

• qualified and professional personnel;
• careful monitoring of service quality and customer satisfaction;
• client guarantee of utmost professionalism and seriousness in the management of the delivery service;
• the use of highly qualified suppliers and correspondents.

Our objectives

In light of the above IFA Srl is committed to pursuing the following objectives:

• an efficient and effective delivery service with the highest attention to Client requirements;
• obtaining the best possible results in terms of service quality;
• providing professional service and support to the Client at a reasonable cost;
• increasing its market share.

In order to achieve the above objectives IFA Srl undertakes to review this quality policy periodically, so as to comply with its objectives of continuous business improvement whilst upholding its image as an International Shipping company.

Melzo, March 1, 2018

IFA - International Forwarding - was founded in 1982 as a company operating in the field of international shipping, specialized in maritime and land transport as a natural continuation of an activity started after World War II.

A few years after its start IFA played an important role in the management of traffic to Russia, CIS, North and West Africa. In 2006, the company saw the entry of a third generation, a strong sign of continuity and innovation in tradition.

Over the years, IFA has grown in size both internally and externally enabling it to increase:

• destinations served;
• contracts / TEU transported;
• skills and knowledge of goods carried and the origins and destinations of the same
• financial size, solidity and credibility with its partner suppliers in order to offer wider availability to the Clients.

IFA - International forwarding - is positioned as a bridgehead for new business developments detecting growth trends relating to certain areas of the world and the real, potential or perceived extent of absorption of products or goods.

IFA has been operating in this way for some time increasing its authority which it makes available to its Clients.

IFA maintains an open line of communication with the Client / Prospect exchanging news and useful insights about transport, business lines, insurance obligations, credit, customs and bureaucracy.

For those clients who wish to build an ongoing relationship, frequent and consolidated, IFA also offers a budget amount of premium discount (dei budget quantità a premio sconto) allowing IFA to improve, where possible, its performance in the face of growing volumes enabling it to become a primary reference partner in the management of shipments for every current and new client.

For those clients who are able to build and sustain an ongoing relationship with frequent and consolidated traffic IFA offers the opportunity to develop favourable conditions of discount allowing IFA to improve, where possible, its performance in the face of growing volumes enabling it to become a primary reference partner in the management of shipments for every current and new client.